← Back to Home

Privacy Policy

Last updated: December 24, 2025

1. Introduction

SailWith.ai ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered sales assistant platform, or engage with our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, company name, job title, and LinkedIn profile URL when you create an account or request a demo.
  • Communication Data: Information you provide when you contact us, including support requests, feedback, and correspondence.
  • Payment Information: Billing details and payment card information processed through our secure payment providers.
  • CRM Integration Data: Data from your connected CRM systems, including contact information, deal data, and sales activity records that you authorize us to access.

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our platform, including features used, time spent, and actions taken.
  • Device Information: Browser type, operating system, IP address, device identifiers, and general location data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather analytics.
  • Call and Conversation Data: When using our AI voice assistant, we collect call recordings, transcripts, and conversation metadata to provide and improve our services.

2.3 Information from Third Parties

  • Business Data Providers: We may enrich your profile with publicly available business information from professional networking sites and business databases.
  • Integration Partners: Data from third-party services you connect to SailWith.ai, such as CRM platforms, calendaring tools, and email providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI-powered sales assistant platform and related services.
  • AI Training and Improvement: To train, enhance, and optimize our artificial intelligence models and algorithms while ensuring data is appropriately anonymized and aggregated.
  • Personalization: To customize your experience, including tailoring AI responses based on your company context and preferences.
  • Communication: To send transactional emails, service updates, security alerts, and, with your consent, marketing communications.
  • Analytics: To understand usage patterns, measure performance, and improve our platform's effectiveness.
  • Security: To detect, prevent, and address fraud, abuse, security issues, and technical problems.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our platform, including cloud hosting, payment processing, analytics, and customer support.
  • Integration Partners: With third-party services you explicitly connect to your SailWith.ai account.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as a business asset.
  • Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
  • With Your Consent: In any other circumstances where you have provided explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee security training and background checks
  • Incident response procedures and monitoring

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing and maintaining appropriate safeguards.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period thereafter for legal and business purposes.
  • Call Recordings: Retained for 90 days unless you request longer retention or earlier deletion.
  • Usage Analytics: Aggregated and anonymized data may be retained indefinitely for platform improvement.
  • Legal Compliance: Certain data may be retained longer if required by applicable laws or regulations.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
  • Portability: Request your data in a structured, commonly used, machine-readable format.
  • Objection: Object to certain processing activities, including direct marketing.
  • Restriction: Request restriction of processing in certain circumstances.
  • Withdraw Consent: Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us at privacy@sailwith.ai. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Kingdom, European Economic Area, and the United States. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • UK International Data Transfer Agreement (IDTA) where applicable
  • Binding Corporate Rules where applicable
  • Transfers to countries with adequate data protection laws

9. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website.
  • Functional Cookies: Remember your preferences and settings.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

10. Third-Party Links and Services

Our platform may contain links to third-party websites and integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Children's Privacy

Our services are designed for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@sailwith.ai.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also provide additional notice, such as an email notification. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SailWith.ai
Email: privacy@sailwith.ai
General Inquiries: hello@sailwith.ai

For EU/UK residents: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

14. Legal Basis for Processing (GDPR)

For users in the European Economic Area and United Kingdom, we process personal data under the following legal bases:

  • Contract: Processing necessary to perform our contract with you or take steps at your request before entering into a contract.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, fraud prevention, and direct marketing (where appropriate).
  • Consent: Processing based on your specific consent, which you may withdraw at any time.
  • Legal Obligation: Processing necessary to comply with legal obligations.